Online Water Bill Payments

Governor Roy Cooper has announced Executive Order #124, which prohibits residential utility disconnections, late fees and reconnection fees, likely at least for a 60-day period (March 31-May 30) due to nonpayment. The City of Reidsville will not impose new penalties for late payments or collect on penalties that were imposed on residential accounts as of March 31, 2020, for at least 60 days. This does not in any way eliminate utility charges or the user's responsbility to pay those charges. Residents are urged to keep their accounts current, but the City will offer a utility payment plan for up to six month after the Governor's Order ceases. See more details here in the Order. (UPDATE: This moratorium was lifted at the end of July.)

In November 2019, the City of Reidsville converted to a new financial software provider. Make sure when you attempt to pay online or over the phone that you have your new account number from your most current bill.

Online Water Bill Payments ($1.25 Convenience Charge)

Hate waiting on hold or in line?  Now you can access your usage information, account history, payment history, setup credit card and bank drafting, update contact information, and pay your water bill online, 24 hours a day.  Make payments by Visa, MasterCard or Discover.  Please have your account number ready.  You will need to register and setup your account online using the following link:

Automated Telephone Payments (IVR) ($1.25 Convenience Charge)
By credit/debit card - You may make a telephone payment and access your account balance information 24 hours a day, 7 days a week by calling 1-866-254-7137.  Please have your credit/debit card and NEW Reidsville water account number ready before calling.  MasterCard, Visa, and Discover accepted.

In Person
Reidsville City Hall Finance has a great customer service person to take payments or there is a conveniently located drop box, located at the rear of City Hall.  Reidsville accepts cash, check, debit cards, money orders, VISA, Discover, and MasterCard at the following location:

City Hall
230 W. Morehead Street
Reidsville, NC  27320
Ph: (336) 349-1054
M-F  8:30AM to 5:00PM