FREE Online Water Bill Payments

FREE Online Water Bill Payments
Hate waiting on hold or in line?  Now you can access your usage information, account history, payment history, setup credit card and bank drafting, update contact information, and pay your water bill online, 24 hours a day for free.  Make payments by Visa, MasterCard or Discover with no transaction fee!  Please have your account number ready.  You will need to register and setup your account online.  Customer Portal

Important PCI Compliance Notice:
Effective May 31st, our payment processor will be discontinuing the support of outdated security protocols (TLS v1.0 and v1.1).  If you experience issues when attempting to submit a payment on or after this date, please check your computer to ensure that TLS v1.2 is enabled and submit the payment again.

Automated Telephone Payments (IVR)
By credit/debit card - You may make a telephone payment and access your account balance information free of charge 24 hours a day, 7 days a week by calling 1-888-696-3055.  Please have your credit/debit card and Reidsville water account number ready before calling.  MasterCard, Visa, and Discover accepted.

In Person
Reidsville City Hall Finance has a great customer service person to take payments or there is a conveniently located drop box, located at the rear of City Hall.  Reidsville accepts cash, check, debit cards, money orders, VISA, Discover, and MasterCard at the following location:

City Hall
230 W. Morehead Street
Reidsville, NC  27320
Ph: (336) 349-1054
M-F  8:30AM to 5:00PM 

To register for Online Water Bill Payments and Account Access:
1.  Visit and click the 'Register' link.

2.  Enter your name information for the online account.
3.  Click "Register"
4.  You will get an email with a temporary password
5.  Enter your username (email) and password
6.  Click "Login"
7.  First time users are prompted to change password
8.  Using your bill enter your account number (example 1234567.00)
9.  Using your bill enter your tenant number the two digits behind the account number (example 98)
10. Enter an Alias name for your online account
11. Click "Submit"
12. Next click "Cancel" when finished entering account data
13. Account Summary will be displayed
14. Click "Next"
15. Select "Pay Full Amount" or "Pay Other"
16. Payment Type select "Credit" - Click "Next"
17. Enter all required Card data fields
18. Select "Store this credit card... " if you wish to store card data
19. Select "Send Confirmation Email..." to receive payment confirmation email
20. Click "Submit"
21. Displayed is a payment confirmation summary and an email is sent immediately
22. Click "Finish" and the "Logout"