1. All dwellings must meet the City of Reidsville’s minimum code requirements before water is connected. All rental property is required to be inspected triennially and have a valid privilege license for the current year prior to service connection. If you are buying a home, you should call the Code Enforcement Office at 349-1065 to inquire about inspection requirements before applying for water and sewer service.
   
   2. An application is submitted to the Customer Service Department, located on the first floor lobby area of City Hall (enter through front door closest to Main Street).
   
   Utility Application for Property Owner
   Utility Application for Tenant (Renter)
   
   3. A non-refundable connection fee of $15.00 is required.
   
   4. Renters may be required to pay a $75.00 deposit for service inside the City limits. A $150.00 deposit is required for service outside the City limits.
   
   5. The meter is read before water service starts to get a beginning reading.
   
   6. You will not be billed for service for at least 28 days after your service begins.
   
   7. If any questions arise, contact your Customer Service Representative at 336-349-1054.

For your information ...

• Water bills are due when rendered. A late notice is mailed after the due date. This notice will include a 1.5% late charge.
  
• If payments are not made within 10 days after the due date, a $40.00 late penalty will be charged. Water service will be subject to disconnection without further notice.
  
• A returned check fee will be assessed for all returned checks and drafts. Returned checks will be electronically re-presented by a third-party vendor, who will charge their fee for this service directly to the account.

Things to know ...

• If you are 65 years or older, you may apply for a Senior Citizen discount of $1.00 per month off your water bill.
• Bank draft service is available.
• Bills may be paid with a debit or credit card by phone or at City Hall.
• A night depository is available at the back of City Hall for payment after regular business hours.